Reptile Courier Service

ALL ANIMALS HAVE TO BE COLLECTED OR TRANSPORTED VIA REPTILE COURIER WHICH INCURS AND ADDITIONAL FEE (£55+ DEPENDING ON LOCATION)

ALL courier jobs have to be paid for on delivery or prior (if arranged). If you are unsure of the fee please check when the courier contacts you. We will be unable to deliver your animal if you do not pay the fee.

All offer prices discussed online are PLUS courier fee. No offer prices or prices given will include the courier price, unless you ask for it to. We are unable to deliver any livestock free of charge. Please be aware that once you have discussed a price of an animal with the store, there will be an additional courier fee for the courier to deliver it.

Please note: We are insured to deliver items to your door, we cannot however help to lift items inside and install them. We are able to carry out a complete fitting service for an additional £50 including setting up your heating and thermostat.

We have and internal Blackpool Reptiles & Aquatics courier service as well as using a couple of reliable external services with the ability to transport to the UK, Scotland, Wales, Ireland (meet at UK side) and parts of the EU. Our Internal courier service allows us to offer courier reptile and aquatic livestock to our local customers and those far and wide when we are travelling the UK.

When you enquire with us, we are able to give you some details of the next available runs, however dates and times will not be confirmed until the run is planned, at which point the office or driver will contact you via text/email with your slot.

If you have paid for your purchase via credit card over the phone or otherwise, the cardholder must be present with the card at the registered address on delivery, we will ask you for identification and for you to sign to state that you have received your items. This also applies to all transactions made by any card or bank transfer over £500. During the pandemic, we will take a photo of you receiving your order to allow contact-less delivery.

All of our courier enquiries are dealt with by our online team. Store staff are unable to give prices and details for courier so please ensure that you complete the courier form in order to get a quote.

Our internal service allows us to deliver custom reptile set up kits straight to your door along with your pet. We can fully build your kit and deliver it complete, instead of flat-packed, allowing you to simply plug in the electrics and fill the water bowl.

When you order from our website, we will contact you regarding your courier which we book manually.

All orders will process as “collect from shop” but don’t worry, this is just so that we can give you a specific price for your booking.

Email: sales@blackpoolreptiles.co.uk | Courier@blackpoolreptiles.co.uk

Tel: Contact via email, store team do not process courier enquiries.

For internal courier service terms & conditions, see below.

If we are unable to deliver your animal via our internal service, we will contact you with available animal couriers which you can use to delivery your pet. Scotland starts at £85. We are unable to deliver to Central London, however we are able to arrange to meet you outside of the charge zones.

FAQ/ Terms & Conditions:

Q: I want to purchase an animal from your website but when I go to the cart it says “collect from shop” how do I arrange courier?

A: We divert all of our online livestock sales to “collect from shop” as we price and book each courier manually. This allows us to take specific notes and give individual pricing for bookings. 

Q: Can I book a specific date and time for my courier?

A: Unfortunately not. Livestock courier is unlike normal delivery services, as we travel around the country on a planned route which allows us to ensure your livestock is kept healthy and happy and to keep your courier fee as low as possible. We will give you as much information about the likely timescale of your delivery when we take your booking and update you as soon as we have any information for you. We will ensure that you are booked on the next suitable service. 

Q: How do I pay for courier?

A: We will let you know when you book. Generally we ask for you to pay the driver, but if you are shielding or need to pay in advance, this can be discussed on a one to one basis. If you are booking a courier only and not purchasing from us, we require 50% of the courier fee up front paid via debit card or bank transfer- we do not accept credit card or paypal payments for courier bookings. Contact us via email to arrange courier payments. 

Q: What happens if I need to cancel my courier booking?

A: If you need to cancel the courier this must be done at least 72 hours before the courier is due to leave the shop or the 50% deposit will be retained. 

A: If you have purchased livestock from us and need to rearrange your courier, please let us know at least 72 hours before the courier is due to leave the shop or we will be required to charge an extra courier fee on the next delivery. If you need to rearrange and the livestock will be kept with us for more than 2 weeks, additional boarding fee is required which will be discussed on an individual basis. 

Q: How long will my animal be in transit for?

A: We aim to keep your livestock in transit for as short a time as possible which is why we arrange our route based on the bookings we receive. We may not be able to deliver your animal immediately but we will ensure that we deliver it safely by planning our route so that your animal is on the van for a short period only. Our van is thermostatically controlled so is able to offer the temperatures which your animals need to be maintained at. Our courier monitors temperatures and provides water during transportation. If the courier is on the road overnight, livestock will be taken in to the premises in heat controlled boxes and not left in the van. All livestock is packed in a manner which ensures safe transportation.

Q: What happens if I am not happy with my purchase or if there is something wrong?

In the unlikely event that you have an issue with your order or problems with any of your animals, please see our 48-hour refund policy in order to report the issue correctly.